Billing and Finances - Frequently Asked Questions

Listed below are answers to frequently asked questions. For assistance, contact Bursar Operations.

• Will I receive a bill?

  Whether or not you receive a bill is determined by the timing of and method of your registration. Please follow Web scheduling instructions regarding obtaining your account balance and information regarding payment responsibilities. You are responsible for paying by the deadlines that exist for your term of enrollment. Please be aware that you can view your account balance at any time by following instructions at account summary.

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• How do I access my e-bill?

  Students may view their e-bill at http://zebz.ngskmc-eis.net/bursar-operations/pay. Paper bills will not be mailed.

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• Where are billing statements and refund checks mailed?

  Electronic bills are loaded into the ISU Student Account Suite. You will receive an email message at your Indiana State University Sycamore email address alerting you that your e-Bill is available to view and pay. Refund checks will be mailed to the mailing address, as maintained in the Office of Registration and Records, unless you have signed up for direct deposit of student refunds.

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• How do I change my mailing address?

  To change your mailing address, log onto the MyISU Portal using your University username and password, click on the "Student Self Service" badge, and choose "Self Service Menu" under the "Miscellaneous" tab at the top of the screen. Students can then choose "Personal Information" from the self-service menu at the top of the following page.

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• What should I do if I have questions about my account?

  Account analysts in Parsons Hall 100 are available to answer questions in person, by telephone at (812) 237-3511, or via e-mail at ISU-Bursar@ngskmc-eis.net

  Specific questions regarding your financial aid should be directed to the Office of Student Financial Aid at 1-800-841-4744 or via e-mail at ISU-finaid@mail.ngskmc-eis.net

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• What if a credit I am expecting does not appear on my bill?

  Do not ignore your bill and wait for an adjusted bill if the one you receive does not reflect a credit you are expecting. New bills are not necessarily generated before the next due date. If the anticipated credit is not reflected on your student account by the due date, you may be required to pay the total due and be reimbursed when the anticipated credit is received.

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• Why did I receive a refund of financial aid when I still have an account balance?

  While we understand that this may be an inconvenience, we are required by federal regulation to limit the application of certain types of aid to specific charges.

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• How are Federal Direct PLUS Loans handled given that the parent is the borrower?

  Federal Direct PLUS Loans are credited to the student's account. Any excess funds are refunded to either the parent or student depending on the option the parent selected at the time of the application (excludes summer semesters). Direct Deposit is not available for parent PLUS loans.

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• Do you offer payment plans?

  Yes. For details, see payment plans.

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• I am using Nelnet payment option. Why do I continue to receive statements?

  Nelnet budget for the semester is credited to your account at the beginning of each term. If you have under-budgeted and still owe a balance, you either need to increase your budget or pay the difference to the University, in addition to the monthly payments you are making to Nelnet.

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• What do I do if I received an outside/miscellaneous scholarship check (for example, Tri-Kappa, church)?

  If you have received an outside scholarship check, you should take it to Pam Barnett in the Office of the Controller, Parsons Hall 100, for further processing.

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• What if I am being assessed non-resident fees and believe that I am a resident?

  For information and assistance, see residency.

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• I have questions regarding my Perkins Loan. How can I avoid problems?

  Respond to all communication you receive from the University by the stated deadline.

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• When and how do I receive my e-Bill?

  You will receive an email message at your Indiana State University Sycamores email address alerting you that your e-Bill is available to view and pay. Click on the link provided in the email, login, and there’s your e-Bill. You can also adjust your profile in the Indiana State University Student Account Suite so that you can get text message alerts when your e-Bill is ready.

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• Can I print a copy of my bill for my parent / grandparent / guardian / etc.?

  You can print your e-Bill as you would any document or provide any individual with access to view the bill by adding them as an authorized user. Click here for step-by-step instructions on how to set up an authorized user. Authorized users can also adjust their profile in the Indiana State University Student Account Suite so they receive text message alerts when the e-Bill is ready.

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• What do I do to get started with e-Bill?

  As a student, you’re already set up and ready to receive your e-Bill, so nothing has to be done on your part. Just log in to the Student Account Suite using your Sycamore Login and Password (same as used for the MyISU Portal) and you can utilize all of the Student Account Suite features. If you want a parent(s), guardian, etc. to have access to your e-Bills, you will be able to set them up as an Authorized User. Click here for step-by-step instructions on how to set up an authorized user.

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